Are your products vegan and do you test your products on animals?

Our Original and Eco and Bee friendly washes, lotions, bath and body oils are all vegan and we never test our products on animals. Aside from the wool cocooning our popular Exfoliating Soap Pebble, none of our products contain animal derived ingredients.

Are your products made in the UK?

Yes, our products have been lovingly handcrafted in the UK, in Keswick and London.

Do your products contain any allergens?

Most essential oils contain naturally occurring allergens. Our 100% natural bath and body oils contain many lovely essential oils with a vast array of benefits. We have chosen them because we believe the benefits outweigh the risk. For instance, Ylang-ylang is said to bring about spiritual balance because of its calming and sedative nature – a perfect partner for Pink Grapefruit in our Renew body oil. View the ingredients in our bath and body oils.

Are your products organic and ECOCERT?

We use natural, ECOCERT and EU Ecolabel certified ingredients in our vegan bee friendly product collection. None of The Soap Co. products in this collection contain SLS, SLES, ALES, mineral oils, EDTA, parabens, propylene glycol, triethanolamine, sulfates, phthalates, artificial colours, retinol, PEGs, urea, silicones, carbomers, cocamide DEA, MCIT/MITs, or known carcinogens.

What makes your products bee friendly?

By adding nourishing Borage and Calendula oils in our Eco and Bee friendly collection, including body oils and bath oils, we are providing a sustainable flower garden for bees. The long flowering season for these plants reduces the risk of bee colonies starving over the June nectar gap, and provides a regular source of forage after August for last minute nectar collection before the cold sets in.

Are your products suitable for all skin types?

Our products contain Cocoa butter and/or sweet Almond oil which is incredibly soothing and moisturising for the skin. The Eco and Bee friendly collection contains no chemical nasties and for an incredibly sensitive skin we recommend you to try our fragrance free range.

What is the source of theTocopherol (Vitamin E) in your lotions?

The Vitamin E we use is extracted from Soybean oil, not Wheatgerm oil, thus we have been informed it is safe for use by those with Coeliac Disease & Mast Cell Activation Syndrome.

Do your products have a product shelf life?

Our Original Collection lotions and washes have a shelf life of 12 months when opened and 3 years when unopened, while the bar soaps will be at their best within 12 months of purchase. Our Eco & Bee Friendly lotions and washes, and 100% natural bath oils and body oils have a shelf life of 6 months, though they might last longer depending on storage.

Are you Soap & Co?

We have been made aware of a BBC investigation into a company called SOAP & CO. Our company THE SOAP CO. has absolutely no connection to SOAP & CO. Please see Statement from THE SOAP CO. re. BBC investigation into SOAP & CO.

Are there any offers on products available?

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My order has not arrived yet, what do I do next?

We aim to ship all orders within 5 working days. Small orders will be shipped via Royal Mail, larger ones via APC Couriers and are subject to the carrier’s delivery timescales. Costs are £3.50 for all orders under £35, and above £35 it's free. If you require a faster service, please call us on 0203 078 8945.

Please note, once your order has left our building, we have limited accessibility in tracking it unless you’ve requested an express delivery. However, we will do our best to ensure you receive your order safe and sound!

If you have not received your order within a week please email orders@thesoapco.org with your order number.

We’ve recently experienced some third party delivery problems, so unfortunately there may be a delay on orders placed in the last two weeks. These have now been resolved and your order should be with you by the end of the week. We’re really sorry for any inconvenience caused and many thanks for bearing with us.

Do you deliver internationally?

We do offer international delivery; however, this and the costs will depend on the specific requirements of the country we are delivering to. Please email us at orders@thesoapco.org or give us a call on +44(0)2030788945 should you be interested in international delivery.

Read more about delivery.